STORE POLICY

PLEASE BE ADVISED
Billing and shipping address MUST be the same otherwise our system will immediately cancel your order. 

 PREORDERS


 Orders that have preorder items will be shipped once the preorder item is available to ship. Multiple shipments for the same order will not be made, only one shipment for the entire order, when all items are ready to ship.

If there is a delay, for whatever reason, any preorder item, we will notify via email regarding the status of the preorder items.

WE WILL NOT BE ABLE TO ANSWER EMAILS ABOUT AVAILABILITY AND RESTOCKS. PLEASE JOIN THE EMAIL MAILING LIST TO BE NOTIFIED WHEN RESTOCKS ARE MADE.

 TAKE YOUR TIME! ENTER YOUR ADDRESS AND EMAIL CORRECTLY DURING THE CHECKOUT. DUE TO THE HEAVY VOLUME OF EMAILS, IF YOU ENTER THE INCORRECT INFORMATION, IT MAY NOT BE CAUGHT IN TIME, AND YOU WILL HAVE TO PAY ANOTHER SHIPPING CHARGE TO HAVE THE ISSUE CORRECTED. 

LASH EXCHANGES

No exchanges on lash purchases, unless you have received a damaged or defective lash. 

In the event you receive a defective lash, you must contact us within 3 days of receiving your order to resolve the issue. You will be eligible to exchange the lash for the same style, provided the lashes have not been worn or had glue applied to the lash band.

(Worn/used lashes will not be considered damaged, and are ineligible to be considered for exchange.)

Damage, caused to lashes by applying, wearing, or cleaning,  is not covered for replacement

DISCOUNT CODES


Discount codes can not be combined on orders. Any discount codes must be applied on the order at the time of purchase.  Discounts will not be applied after an order has been completed. If you experience a problem with a discount code, contact us before you place your order@ jaisimscollection@gmail.com

ORDER INSURANCE

You can add insurance on your shipment if you would like for an additional charge. If you would like to add insurance to your order, you will need to contact us via email immediately after your order is placed, prior to a tracking number being printed for your order. Once the tracking number has been printed, insurance can not be added.