Refund policy

  • Refunds are accepted up to 5 days after delivery. 
  • No Refund on Made To Order Items/ Custom Orders. ** If you are unsure about your size please contact us prior to ordering. 
  • No cancellations on already placed orders.
  • No switching/swapping items on completed orders
  • In the event you have any issues with an item of clothing or shoes, or would like to exchange an item of clothing or shoes, contact us, PRIOR TO WEARING/ALTERING ANY ITEMS,  using the forms on the "Contact Us" page for help resolving any problems, WITHIN 5 DAYS FOLLOWING DELIVERY. Any inquiries about exchanges/issues more than 5 days after delivery will not be considered for exchanges/remedy. There will be NO EXCEPTIONS to this.
  • We will contact you back to move forward with the exchange. If a return tracking number is not provided to us within 24 hours of our confirmation of your intent to send items back for an exchange, the exchange will not be honored. We will make necessary time adjustments for weekends and holidays.
  • Each exchange will have to be handled the same. PLEASE do not send things back without contacting us before.
  • Exchanges will not be considered on any items that are received back to us with any stains or damage, so we suggest that you do not try on any items while wearing makeup or heavy amounts of deodorant.
  • Swimwear purchases are final sales.
  • Any discounts used at the time of purchase do NOT apply on clothing exchanges. 
  • An additional shipping charge will apply on clothing exchanges for the exchanged item to be sent to you, which will be sent to your via invoice.
  • Only one exchange will be considered per clothing order. ALL EXCHANGES ARE FINAL.
  • If you would like to exchange a clothing item, within 5 days of the date of delivery, the exchanged item will depend on availability. We will not hold items for exchanges without receiving the tracking number for your return.
  • Exchanges are handled via email and will not be issued as a refund on any other orders. If you would like to use your exchange credit, you will need to email us to process the exchange.
  • ITEMS WITH TAGS AND/OR LABELS REMOVED WILL NOT BE ELIGIBLE FOR EXCHANGE. If we receive an item that has has any of the tags or labels removed, we will not honor any exchanges. You will be responsible for postage for sending items back to you that have had the tags or labels removed. We suggest that you try items on before removing any label.